FAQs

All services are prorated to the first of each calendar month.

We accept debit and credit card payments only. All card payments are processed by Stripe.

We offer a 100% money-back guarantee during the first 30 days of service.

Anything that you would reasonably consider to be outside the scope of ‘regular maintenance’ is not covered by the service. This includes web design, content creation and server support if you are not hosted with us.

Plugin and theme updates are checked daily. Routine updates are applied every day to keep things current, but I take a more cautious approach with major releases. When a plugin or theme introduces a significant change, I allow a short cooling-off period to catch any early bugs before rolling it out to your site. Security patches are the exception – those are applied immediately to keep your website protected at all times.

Backups are taken daily and stored off-site.

Not at this time. However, I do understand that some businesses would rather have everything under one roof. If you are interested in hosting, please get in touch.

Domain registrations are not offered at this moment. However, you can register a domain name with our sister site, WebsiteHelper.

At the moment, I offer support via email, live chat, and an online ticketing system. Telephone support is not available at this time.