FAQs

If you have any additional questions, feel free to get in touch.


Billing

How does billing work?

All services are prorated to the first of each calendar month.

What payment methods do you accept?

We accept debit and credit card payments only. All card payments are processed by Stripe.

What is your refund policy?

We offer a 100% money-back guarantee during the first 30 days of service.


Maintenance Service

What’s not included in the service?

Anything that you would reasonably consider to be outside the scope of ‘regular maintenance’ is not covered by the service. This includes web design, content creation and server support if you are not hosted with us.

How often will you update my website?

Plugin and theme updates are checked daily. Routine updates are applied every day to keep things current, but I take a more cautious approach with major releases. When a plugin or theme introduces a significant change, I allow a short cooling-off period to catch any early bugs before rolling it out to your site. Security patches are the exception – those are applied immediately to keep your website protected at all times.

How often are backups taken?

Backups are taken daily and stored off-site.


Web Hosting

Do you offer Web Hosting

Not at this time. However, I do understand that some businesses would rather have everything under one roof. If you are interested in hosting, please get in touch.


Domain Names

Can I register a domain name with WPSmart?

Domain registrations are not offered at this moment. However, you can register a domain name with our sister site, WebsiteHelper.


Support

What type of support do you provide?

At the moment, I offer support via email, live chat, and an online ticketing system. Telephone support is not available at this time.

WordPress Maintenance from £20.00/month

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