FAQs

All services are prorated to the first of each calendar month.

We accept debit and credit card payments only. All card payments are processed by Stripe.

We offer a 100% money-back guarantee during the first 30 days of service.

Anything that you would reasonably consider to be outside the scope of ‘regular maintenance’ is not covered by our service. This includes web design, content creation and server support if you are not hosted with us.

We monitor new update releases on a daily basis, however, we limit updates to once per week. All big updates are thoroughly tested before being applied to websites.

We automatically take a backup of your site twice every day and you can request backups at any time. If you make a mistake, you can rewind the change!

Yes, there are no limits to the number of email inboxes you can have.

That’s entirely up to you, you can set a limit or you can use as much space as your hosting package permits.

All cPanel accounts have a generous 2vCPU and 4GB Ram allowance. For dedicated cloud hosting please visit our cloud hosting page for more information.

Absolutely. In fact, all websites on our WordPress cloud will be hosted on the same platform that Cancer Research, Network Rail, Ryan Air, Cabinet Office, Thomson Reuters, The Telegraph and National Geographic host theirs.

cPanel websites are hosted on AWS servers.

Absolutely. Easily spin up a copy of your WordPress website to test changes at the click of a button and then push to your live site with the push of another button.

We do not offer a domain registration service. However, you can register a domain name with our partners over at DotEngine.

We provide email and live chat support. You can also request support through our online ticketing system. We do not offer telephone support – at this time.