Terms of Service

Effective Date: 01.01.2023

1. Introduction

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer”) and WPSmart (“we,” “us,” or “our”) regarding the WordPress maintenance and support services provided by WPSmart to the Customer. By using our services, you agree to abide by these Terms.

2. Services Provided

We, WPSmart, offer WordPress website setup, management, and hosting services to the Customer. Our services may include but are not limited to:

  • Maintenance and Support: We offer maintenance and support plans, which cover the resolution of small issues on migrated websites. Please note that we are not responsible for addressing issues arising from outdated themes, plugins, or code.
  • Technical Support: Our support hours are Monday to Friday, 9:00 am – 5:00 pm (GMT), with emergency out-of-hours contact available for critical issues.
  • Additional Services: If you are subscribed to our WPSmart Business plan, you may benefit from additional services, including content updates, code tweaks, custom development, and unlimited tasks, limited to two hours and a half per month. If you require more time for these services, you will be expected to upgrade to a larger plan or be billed separately for the additional hours.
    • Custom Development: We can extend the functionality of your current website as per your requirements.
    • Code Tweaks: We can modify your current code, including CSS, PHP, and HTML, to suit your needs.
    • Unlimited Tasks: This includes updating content, modifying page layouts, and creating new pages to enhance your website’s performance.

3. Termination of Service

The service agreement is on a month-to-month basis and will automatically renew unless canceled by either party. You may cancel the service by providing us with written notice at least 30 days before the next billing cycle.

4. Legal Disclaimer

While we strive to perform our work to industry standards, we cannot guarantee error-free work, and we are not liable for certain damages or losses that may arise from the use of our services. By using our services, you acknowledge and agree to this limitation of liability.

5. Miscellaneous

These Terms of Service constitute the entire agreement between the Customer and WPSmart regarding the services provided. Any modifications or amendments to this agreement must be made in writing and agreed upon by both parties.

6. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us at [email protected].